http://www.rjamestaylor.com/caveat-emptor/ Unboxed: technology, customer service, satire, opinion Wed, 21 Apr 2010 19:58:56 +0000 hourly 1 http://www.rjamestaylor.com/caveat-emptor/comment-page-1/#comment-153 rjamestaylor Fri, 01 Jan 2010 17:35:05 +0000 http://www.rjamestaylor.com/?p=620#comment-153 David - thanks for the story. It's sad that a simple matter of showing respect to customers would require several calls to resolve. As someone in the customer service field stories like these are particularly grating -- and remind me to redouble my efforts to show respect to customers the first time and every time! Hopefully this will encourage the people at @xtreme_geek to do the same. David – thanks for the story. It’s sad that a simple matter of showing respect to customers would require several calls to resolve. As someone in the customer service field stories like these are particularly grating — and remind me to redouble my efforts to show respect to customers the first time and every time! Hopefully this will encourage the people at @xtreme_geek to do the same.

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